Legal

Terms, Privacy & Confidentiality.

Please read these before your first session. Your privacy and confidentiality are protected at every step.

Services

Services may include EEG-based recording, brain mapping, neurofeedback, biofeedback and related performance training. Sensors record brain activity and do not electrically stimulate the brain. Brain maps and reports provide functional training insights and are not diagnostic medical EEG examinations. Services may complement professional care; prescribed medication or treatment should not be changed without advice from your healthcare provider.

Voluntary participation and safety

You may pause or stop a session at any time. You confirm that the information you provide is accurate and agree to disclose relevant health information, including seizure history, neurological or mental-health conditions, recent head injuries, current medication, substance use, and material changes in health. On rare occasions, temporary tiredness, mild headache or short-term changes in sleep, mood, concentration or energy may occur. You agree to promptly inform MindTune of any unexpected or persistent response so the programme can be reviewed. You understand that wellbeing may be affected by many factors and that a change occurring during a programme is not necessarily caused by a MindTune session. MindTune may adjust, postpone or discontinue a session where reasonably necessary for your safety.

Results

Individual responses vary. MindTune does not guarantee any particular result, time frame or number of sessions, and recommendations may be adjusted according to your goals, attendance, brain responses and progress. The absence of a particular result does not, by itself, mean that the services were performed improperly.

Appointments and refunds

Appointments may be cancelled or rescheduled. Appointments changed with less than 24 hours’ notice, missed appointments and no-shows may be charged or treated as used. Late arrival may result in a shortened session. All unused prepaid sessions are 100% refundable upon request. Completed assessments, completed sessions and sessions treated as used under this cancellation policy are non-refundable, except where required by law. If MindTune reschedules, you will receive an alternative appointment or a refund for the affected unused session.

Client responsibilities and limitation of liability

You agree to provide accurate information, follow reasonable instructions, attend sessions free from alcohol or recreational drugs, and use MindTune reports only for their intended personal purpose. Reports must not be represented as medical diagnoses without appropriate professional review. To the fullest extent permitted by law, MindTune will not be responsible for loss, harm or adverse consequences arising from inaccurate or withheld information, failure to follow reasonable instructions, changes to medication or treatment made without professional advice, misuse of a report, or circumstances outside MindTune’s reasonable control. MindTune will not be liable for indirect or consequential loss. Nothing in these Terms limits any liability or consumer right that cannot lawfully be limited.

Minors and governing law

Where the participant is under 18 or cannot legally provide consent, a parent or lawful guardian must sign and confirm their authority to do so. For participants under 18, the parent or guardian agrees to monitor and promptly report relevant changes and to obtain appropriate professional advice where necessary. These Terms are governed by the laws of the United Arab Emirates, and unresolved disputes are subject to the courts of Dubai. Electronic acceptance and signatures are valid where permitted by law.

Privacy & Confidentiality

Your mind is personal. So is your data.

Confidentiality sits at the heart of everything we do. We treat your personal information and brain data with the discretion you would expect from a private clinic, and we only ever use it to care for you.

Confidential by default
Your sessions, results and reports stay between you and your MindTune team.
Never sold
We never sell your data or brain data, or share it for advertising.
Your consent, always
Brain and health data are recorded only with your explicit consent.
You stay in control
See, correct or delete your information, or withdraw consent, anytime.

Who we are

MindTune is a neuro-wellness and brain-performance studio in Dubai, with sessions at our Dubai location in the Longevity Hub, DIFC, and private home and office visits across Dubai, Abu Dhabi and Sharjah. This section explains, in plain language, how we look after your personal information and brain data.

What we collect

Contact details: your name, mobile or WhatsApp number and email.
Booking and payment details: appointments, programmes and payment records. Card payments are handled by our secure payment provider; we never store your full card number.
Health and wellbeing information you choose to share with us, such as your goals, sleep, stress, relevant medical history and medication.
Brain data: EEG and QEEG recordings, brain maps, session data, progress measurements and your Brain Performance Report.
Information about children, provided only by a parent or legal guardian.
Website information: cookies and basic device and usage data.

How we use it

To respond to you and arrange your call, assessment or visit.
To deliver your brain map, neurofeedback sessions, report and follow-up care.
To personalise your programme and keep every session safe.
To process payments, keep accurate records and meet our legal obligations.
To send you news and offers, only if you have asked us to.
To improve our services and support research, using anonymised data only.

Anonymised data and research

To advance the science of brain training and improve our services, MindTune may use anonymised and aggregated data, including de-identified brain data, session data and outcomes, for research, quality improvement, service development and scientific publications.

Before any data is used in this way, everything that could identify you, such as your name, contact details, date of birth and images, is removed, so it can no longer be linked back to you. We will never publish or share anything that identifies you, and once data has been fully anonymised it cannot be traced back to you or withdrawn.

If we would ever like to include you in a specific study, or use information that could identify you, we will ask for your separate, explicit consent first. Saying no will never affect your care.

Your consent

Your health information and brain data are only recorded and used with your explicit consent, given when you accept these Terms at booking. Marketing is always a separate choice and never pre-selected.

For anyone under 18, consent is given by a parent or legal guardian. You can withdraw your consent at any time by contacting us; we will simply explain whether this affects the services we can continue to provide.

Confidentiality

Everything you share with MindTune, and everything we learn about your brain, is treated as strictly confidential. Our team is bound by confidentiality obligations, and your sessions, results and reports are discussed only with you, or with someone you have authorised.

How we protect your data

Access is limited to the MindTune team members directly involved in your care.
Records are stored securely, with encryption and access controls.
Paper documents, where used, are kept locked and secure.
We never sell your personal data or brain data, and never share it for advertising.

When we share it

With trusted providers who help us operate, such as booking, payment, secure storage and EEG software, under agreements that protect your data.
With your doctor or another professional, only at your request.
On corporate programmes, employers receive anonymised, group-level insights only. Individual results are never shared without the employee’s written permission.
Where the law requires us to.

Storage and international transfers

Some of our trusted providers may store data outside the UAE. When they do, we make sure appropriate safeguards are in place so your information is protected to the same standard described here.

How long we keep it

We keep your information only for as long as it is needed to provide your services, meet legal record-keeping requirements and answer any questions you may have. After that, it is securely deleted or anonymised.

Your rights

See the information we hold about you and receive a copy.
Correct anything that is inaccurate or incomplete.
Ask us to delete your information, where we are not legally required to keep it.
Object to or limit certain uses, including stopping marketing at any time.
Withdraw your consent.
Raise a concern with the relevant data protection authority.

Simply email hello@mindtune.ae and we will respond promptly, and always within the time required by law.

Cookies and updates

Essential cookies keep our website working. Analytics and marketing cookies are only used with your agreement, and you can change your choice at any time. We may update this section from time to time; the latest version will always be on this page.

Questions about your privacy? Contact us at hello@mindtune.ae or +971 56 177 8201. Last updated: October 2026.

Your brain is your greatest asset.Your brain is your greatest asset

Maybe it deserves the same attention you already give your body.

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It shapes how you learn, lead, handle pressure, recover and perform, and how you experience the years ahead.

It shapes how you learn.
How you lead.
How you respond to pressure.
How you recover.
How you perform.
And how you experience the years ahead.

Understand it. Train it. Live better.